Generation failed
System failures return locked credits automatically. Check the task and credit ledger before opening a ticket.
PhotoBox support
The answers may already be waiting here.
Account sign-in is temporarily unavailable, so private support tickets cannot be opened yet. The guide covers generations, credits, and photo safety in the meantime.
A clearer first step
Begin with the answers we use most
Payment or credit mismatch
Include the recharge order when available. Do not submit card, bank, or PayPal credentials.
Photo quality issue
Link the generation task and describe the visible issue. Do not upload the same private photo again in the message.
Privacy request
Original uploads, results, and account data can be deleted from the workbench. Use a ticket when the normal controls do not resolve the issue.
Private support
Account support is temporarily unavailable
Use the guide for generation, credit, and privacy answers while account access is being prepared. Do not send private photos or payment credentials through another channel.